Service providers improve their service by gathering anonymous feedback from customers, clients, and business partners.
Integrating an anonymous feedback system, such as TeamSays, provides a tangible method of measuring current practices, and evaluating own performance to improve upon it.
Every client and partner can submit anonymous feedback for service providers to use as a basis for improvement.
Why TeamSays?
TeamSays provides the necessary tools to make service providers’ day-to-day more transparent and manageable. They ask questions about their service, approach, and overall quality in just a few minutes. Once data is gathered, TeamSays provides tools to track sentiment, see actionable insights to make progress. Put simply, TeamSays offers a safe environment for everyone involved in your service to share their impressions and concerns.
Approach
TeamSays is built following a calm design approach. There are no endless notifications or elements to monitor. Once the categories and questions are set up (which takes no more than 15 minutes), it requires no maintenance.
Value and Impact
By integrating TeamSays, service provides can focus on their core competence and approach while TeamSays takes care of tracking impressions, and customer/partner dynamics.
Providing a channel for customers and partners to express their true and honest opinion is the key for bringing real impact and growth as a service provider.